Refund policy

Returns/Exchanges.

Our policy lasts 7 days. If 7 days have gone since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. 

It must also be in the original packaging and WITH THE TICKET. 

To complete your return/exchange, we require a receipt or proof of purchase. 

THIS POLICY IS APPLICABLE ONLY FOR ONLINE ORDERS. 

Items bought from any bazaar cannot be refunded but can only be exchanged within 3 days after the purchase from our office in Nasr City.

SALE ITEMS CANNOT BE REFUNDED BUT CAN ONLY BE EXCHANGED 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at psychonlinestore@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, but can only be exchanged

Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund/exchange. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should send your product to our office in Nasr City.

Please contact us through Instagram DM for more details regarding the address. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.